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Analyst - Application Support - Einc | CareerAIM

Analyst - Application Support - Einc
Date Posted
Saturday, January 06, 2018
Location
Markham, ON
Source
Industries
Oil & Gas, Exploration, Mining, Energy
Details

Role:

Application Support Analyst

Status:

Regular, Full Time

Department:

Information Technology

Reports to:

Senior Manager, IT Application Support

Location:

Birchmount

This position is responsible for maintaining a secure and highly available application environment. The incumbent acts as day to day IT application support and performs system management functions for enterprise as well as in-house built applications.

Responsibilities:

  • Manage, support, and resolve complex vendor and proprietary technical issues in a calm and efficient manner.
  • Check on overnight batch processes to ensure technology readiness and availability each day.
  • Evaluate service requests to ensure adherence to standards and processes, identify inconsistencies while analyzing potential impacts of problems.
  • Analyze complex technical information to determine risk levels and technical feasibility when making changes to applications.
  • Identify and resolve medium to highly complex production problems for support of applications.
  • Identify root cause and define actions to eliminate reoccurrence of problems.
  • Successfully prioritize and manage multiple requests, projects, and activities typically working under pressure.
  • Apply knowledge of approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process problems.
  • Effectively communicate problems and resolutions in a high stress environment.
  • Escalate technology issues appropriately.
  • Identify proactive solutions for recurring technology occurrences to benefit the business.
  • Makes configuration, security and static data changes for external applications as permitted through the use of administration functionality in the applications.
  • Provides troubleshooting and maintenance of data, interfaces and communications links as necessary to ensure operational availability.
  • Devises and/or modifies procedures to solve the most complex technical problems related to integrated systems.
  • Recommends changes and/or enhancements at the application level to management, clients, and other support areas.
  • Participates as required in a 24-hour on-call rotation in support of the client community.
  • Respond quickly as per the SLA (Service Level Agreement) to acknowledge and update the status of any production problems.
  • Determines the source of the problem versus the symptoms, with the ability to quickly assess the magnitude and implication of the problem.

Qualifications:

  • University degree or college diploma in Computer Science or equivalent.
  • Minimum of 3 to 5 years of related experience in application support or development.
  • Knowledge of server based OS (Wintel / UNIX / etc.), FTP, Shell Scripting, .net, SQL, Databases (Oracle / SQL), integration platforms (Tibco, MuleSoft), Mobile apps (IOS), monitoring tools.
  • Knowledge of either SAP, Salesforce, Hyperion, Click Schedule, CC&B software applications a definite plus.
  • Excellent interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to communicate verbally and written in a clear and concise manner.
  • Works well under pressure to meet specific timelines in a multi-task environment.
  • Commitment to providing quality customer service!
  • Team player