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Customer Service (Talent Pool) | CareerAIM

Customer Service (Talent Pool)
Date Posted
Sunday, January 07, 2018
Location
Markham, ON
Source
Industries
Employment Agencies, Contract Companies
Details

Talentcor Markham is seeking outstanding Customer Service professionals for future roles in the GTA. These may be for call centre or customer-facing roles.

Responsibilities may include:

  • Manage inbound/outbound calls to and from clients and customers
  • Generate sales leads (if sales role)
  • Identify and assess customer needs to achieve satisfaction in person or by phone
  • Build sustainable relationships with customer accounts
  • Meet personal/customer service team sales targets and call quotas
  • Handle customer complaints and provide appropriate solutions and alternatives to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow appropriate procedures, guidelines, and policies

Requirements:

  • Proven customer support or call centre experience
  • Track record of going above and beyond
  • Strong verbal communication over the phone and active listening
  • Ability to adapt and respond to different situations
  • Ability to multi-task, prioritize, and manage time effectively
  • Bilingual in French a definite asset

Compensation:

  • $14.00/hr - $17.00/hr depending on role
  • Varying shift hours depending on role
  • Accessible to TTC or YRT