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Senior Manager, Wts - Technology Delivery | CareerAIM

Senior Manager, Wts - Technology Delivery
Date Posted
Friday, January 05, 2018
Location
Toronto, ON
Source
Industries
Finance and Insurance
Details
183672BR
Senior Manager, WTS - Technology Delivery
Toronto
CANADA
Ontario
Toronto

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD Technology Delivery / Partner Management covers planning and delivery of functions or services within segment CIO groups and/or across Infrastructure Technology Solutions (ITS). While investing heavily in nurturing business, client and partner relationships for end-to-end delivery of technology solutions or services, these professionals also oversee and directly manage multiple specialized functional teams (e.g. Application Development, Solutions Designers, Business Systems Analysts, Support, Project Management etc.) and seamlessly manage ongoing infrastructure support and shared services to segment CIOs, business leaders and various TD stakeholders. Let's not forget they communicate the technology organization’s overall book of work and manage stakeholder expectations. It's a big and busy mandate.

There's room to grow in all of it.

Regular
Full Time
9-5
Corporate
Technology Solutions
Technology Solutions

About This Role

As the Senior Manager - Technology Delivery Lead you will be leading an experienced and highly motivated team to deliver a major business operations transformational initiative for the Client Profile & Account Management product group. To be successful in this role, the selected candidate is expected to be influential in identifying areas of operations processes enhancement, enriching client profile and accounts and integration with internal systems.  In addition to having to collaborate very closely the Wealth Business Architecture team, the role requires a high degree of collaboration with other technology teams within TD and with third-party vendor applications and legacy systems.

We are looking for someone to build and maintain strong business relationships with assigned clients, internal partners, and provide direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the business and technology gaps, leverages resources across functional or specialized technology areas to ensure end-to-end delivery of agreed upon solutions or services within planned forecasts and cost estimates. You will support a significant business area, product group, enterprise platform, service or capability within a segment CIO or functional area.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

  • Lead and manage end-to-end technology solutions or services delivery for a key business line, portfolio, assigned segment or enterprise area with a clear focus on strategic planning, schedule management, scope, change and issues management, client communication and overall resourcing and financial costs on a longer-term basis.
  • Responsible for project delivery for application sets within their scope, commissioning projects to be executed by technology project managers.
  • An inspired leader, who builds talent, drives innovation and enables a high-performance culture
  • A highly effective communicator, able to collaborate, and build stong partnerships accorss the organization
  • Own technology assets and be accountable as a Technology Owner for the operability, business as usual (BAU) activities, and level 3 (L3) support for these assets.
  • Act as a solutions integrator; provide a flexible approach by offering and negotiating options with clients that balance service levels, cost and risk.
  • Communicate business vision, goals and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.).
  • Develop impact assessments, manage delivery schedules, perform risk assessments to consistently manage operational processes (time reporting).
  • Work with project managers to ensure they comply with the capacity forecasting process.
  • Report on portfolio progress, status, overall health and individual applications.
  • Assess issues or change requests, determine what to report.
  • Lead the development of total cost of ownership estimates for applications and services, monitor and track to established plans with Finance and Business Management team
  • Measure, monitor projects, stay within budget, meet or exceed expectations.
  • Assess work plans, identify scheduling issues, report and escalate, as needed.
  • Track major project deliverables; share updates; support initiatives aimed at cost reduction and faster time-to-market.
  • Ensure there's understanding of operational, reputational, and intellectual risks, advise to minimize, escalate if necessary.
  • Know the competition, customer and industry trends, innovation; pinpoint relevant research opportunities.
  • Maintain high level of customer service, ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements.

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

  • Undergraduate degree or Technical Certificate.
  • Graduate Degree preferred.
  • 10+ years relevant experience.
  • Expert knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing/directing teams and projects.
  • Willingness, motivation and ability to set work direction at an operational level, work autonomously in the management of the unit and collaborate with other business or technology leaders to establish and execute on common goals with a medium- to longer-term business perspective.
  • Ability to oversee a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in an integrator role, covering end-to-end delivery of complex projects, system enhancements / applications and/or application or service management.
  • Comfortable and capable of supporting a significant business area, product group, enterprise platform, service or capability under a segment CIO or technology functional area.
  • Readiness to direct or manage large-scale applications and projects across multiple product lines and businesses, involving significant scope and complexity.
  • Understanding of strategic direction (including financials) and champions alliances to benefit TD and/or department; advocates for operational improvements to enhance the division’s value to the organization.

Join in on what others in TD Technology Solutions are doing:

  • Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
  • Learn voraciously, stretch your thinking, share your knowledge and educate others.
  • Communicate and collaborate with both technical and non-technical professionals.
  • Cultivate winning relationships by building trust with business and technology partners.
  • Share our commitment to productivity, effectiveness and operational efficiency.
  • Embrace change and witness amazing things happen – from the inside.

Make your mark. Join a dynamic team. Explore new ideas. This is your opportunity to impact the future of banking technology in areas and ways you've never imagined (at a bank)! Visit techjobs.td.com to learn more.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Ontario
Toronto