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Education and Collaborative Technology Analyst (TERM) | CareerAIM

Education and Collaborative Technology Analyst (TERM)
Date Posted
Thursday, May 9, 2019
Toronto, ON
Educational Services
Education and Collaborative Technology Analyst (TERM)

Job Number:1901418

Faculty / Division:Faculty of Arts and Science

Department:Information and Instructional Technology

Campus:St. George (downtown Toronto)


:About us:

Home to the majority of undergraduates on the St. George campus, the Faculty of Arts & Science offers an unparalleled breadth of programs leading to bachelor’s degrees in arts, science and commerce. Our students — both graduate and undergraduate — are at the core of our research enterprise, working on campus, in the community, and abroad. Our location at the centre of Toronto, one of the world’s most diverse cities, opens a broad range of experiential opportunities, from service learning to internships. Our faculty members, past and present, include many of the world’s leading scholars and scientists. Their discoveries and innovations have advanced our understanding of the world and continue to address many of society’s most pressing challenges.

Your opportunity:

The Information and Instructional Technology (IIT) Office at the Faculty of Arts and Science is a crucial source of divisional IT support for the Faculty’s teaching, learning, research, and administrative operations. We provide support and maintenance for numerous Faculty units through our service desk, computing lab management, research computing system administration, data centre operations, and application development. IIT delivers time-sensitive services that is imperative for the smooth operation of our Faculty.

Your responsibilities will include:

  • Supporting frontline activities and initiatives of the department

  • Probing for information from end-users to identify problems and establish needs

  • Providing detailed information to instructors on how to build a course shell

  • Assessing and determining best practices and standards for multiple instructional modalities

  • Coordinating and facilitating educational workshops, seminars, and formal job-related training, including creating and editing support documentation

  • Researching, analyzing and recommending potential changes to system features

  • Partnering with other units on technology and support initiatives; ensuring ongoing learning of new technologies and updates

  • Applying established standards when supporting systems and spaces


:Essential Qualifications:

  • Bachelor's Degree in Education, Information Studies, or acceptable equivalent combination of education and experience.

  • Minimum three years of recent and related experience with the usage of the Canvas Learning Management Engine system and features, providing end user/Help Desk technology support, providing consultations and support to faculty/graduate students on educational technologies and executing, with significant focus, a Canvas migration in a large, multi-unit environment including workshop coordination, support material development and training package delivery.  Equivalent LME system experience, such as Blackboard, may be considered.

  • Demonstrated experience and proficiency with end user technology services including expertise with operating systems (e.g. Windows 7/10, MacOS), hardware and software.

  • Demonstrated experience with Office 365.

  • Excellent customer service and active listening skills, with strong commitments to provide high quality service and professionalism.

  • Excellent problem-solving, multi-tasking, and time-management skills.

  • Strong collaborator in a team-oriented environment.

Assets (Nonessential):

  • Knowledge of the Faculty of Arts and Science.

  • Familiarity with LTI, QTI, SCORM and other related international standards for learning technologies.

  • Teaching experience.

  • Experience with a range of educational technologies including lecture capture technologies, webcasting technologies, video-conferencing, computer-based assessment technologies, plagiarism detection, collaboration tools, and content management.

To be successful in this role you will be:

  • Articulate

  • Approachable

  • Communicator

  • Patient

  • Proactive

  • Resourceful



This is a one-year term position, with a possibility of renewal.

Employee Group:United Steelworkers (USW)

Appointment Type:Budget - Term


Pay Scale Group and Hiring Rate:USW Pay Band 10 -- $59,755 with an annual step progression to a maximum of $76,414. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Field:Research & Teaching

Job Posting:May 9, 2019

Job Closing:May 21, 2019, 11:59:00 PM